Management of simple laws of ~-hendson's blog - the focus of blog

 Simple law: communication without limits [Editor's note] simple law of first serialized in the February 2006 launch, by the general membership of the human network of love and support. Of all members in response to the enthusiasm of the human network, authorization management second of the serial channel launched to provide our members continue to support the human network of support. Chapter II Section I of communication management is no limit on the communication management author again: General Electric CEO Jack. Welch   The Tower of Babel story of why the build fails? Bible. Old Testament, the bustling city of Babylon. Later, their days become better people as proud of their performance, they decided to repair a Babel tower of Babylon to his lips He Hewei name, and the whole world as a collection of the marks brothers, so dispersed. because we the same language, work together to build the tower of Babel stepped very smoothly and quickly into the sky. God, the Lord about the incident, immediately descended to earth from heaven and inspections. God saw Youjingyounu because God is not allowed to own a high mortal. he saw the unity of the people so strong, I thought, people speak the same language, so the towers can be built, what the future can not accomplish things? So, God decided to the language of chaos to this world, the language barrier make people with each other. People picked their different languages, can not communicate feelings, thoughts can unite to inevitably lead to mutual suspicion and different opinions, arguments fight. This is the misunderstanding between human beings start. build projects to stop because of the language disputes, human strength is gone, Babel finally give up halfway. 【the story requires a Boss's boss told the secretary: , chairman of the board meeting on Thursday will be asked of this, I hope a little more prepared. staff lists and files, to prepare, within two days we need. need to send as soon as possible. to be able to use any opportunity to communicate, or even create more channels of communication with members of the full exchange. only to start from their own leadership, uphold the spirit of dialogue, a method, there are many levels to stimulate the employees to express opinions and discuss together experience and knowledge in order to unite the team consensus. the team there is a consensus in order to stimulate the power of the members, so members of the effort to build companies willing to Babel. among the leadership, leadership and teams, communication is the basis for the formation of leadership. summer Shapiro's law】 【law rules Shapiro responsibility if the top executives make a list, none of the role of the enterprise comparable to the appropriate communication. author: Shapiro (former CEO of DuPont) 【Case 】 A typical communication companies often have the following exchange between managers and employees of the scene: Bill (employees): Dave, it's working conditions so I am very disappointed. all not as good as I expected. Dave (manager ): It seems you have already have a lot of ideas. said to listen! Bill: Oh, we have delayed production for a week, and we did not arrive on time delivery. I am in trouble and can not help themselves. and When I want to get some help from you, you always find you. you just saw is about successful manager should have an important quality. above in a conversation, Dave is trying to talk to both sides to eliminate misunderstanding, to establish a mutual friendship, mutual respect and collaboration. This is based on his attitude to others contains the basis of the following values: jump to conclusions. , which in turn enhances self-esteem of staff around him. Conversely, if Dave showed self-protection, insist on correct in all things, who concluded that Bill is a complaint, then he created will be a distant, resistance of the atmosphere. imagine the kind of communication behavior will become precepts rather than an effective communication. Feisi Nuo Law】 【Fei Sinuo Theorem Theorem of people have only two ears and one mouth, which means that people should be more listen more and speak less. author: United Airlines president and general manager of the United Kingdom L. Fei Sinuo.】 【story comments column of small mountain Ho Cheng Yuan painter under Liu Yiqing, between, he gave her hair cut to come and go make money for wine. The painting was only eight years old Yue chu see, it not polite to point out the hypocritical paradox between the painting: Tao Kan's mother hands wearing a gold bracelet, has to cut hair in exchange for food and wine, this is unconscionable. because the gold jewelry is worth, can use it to enchant the wine, so why rush to cut hair enchant guests wine it? as a child, he did not consider the heart of the problem. A great artist listen to the views of others even a child's views are also surprises. 【Comments】 say too much, said the barriers will be done. In-house, listening to the management are the basis of communication with staff. But in reality many people do not really grasp the simple law: the story of merchants and fishermen Law】 【Walton Walton law rules is to manage the communication of concentrated author: Sam, president of Wal-Mart. Walton 【case of the largest U.S. Wal-Mart shareholders meeting President Sam. Walton once said: consensus, and the realization of communication with the premise that all employees face the reality. Wal-Mart's determination to do is through information sharing, responsibility sharing to achieve good communication. Wal-Mart headquarters in Bentonville, Arkansas City, the company's administrative staff spent a week flying around the shop most of the time, informed of all operations of the company so that all staff work together to master Wal-Mart's business targets. in any Wal-Mart stores, are regularly published The store's profit, purchase, sales and price reductions of the situation, and not just released to the manager and his assistants, but also to each employee, part-time workers and public employees in a variety of information, encourage them to strive for better results. Wo Erma company's shareholders meeting is the largest shareholder of the General Assembly, each time the General Assembly as much as possible so that more companies are store managers and employees to participate, let them see the company whole picture, be aware of. Sam. Walton in each After the general meeting of shareholders, and his wife are invited to attend the meeting of all staff of about 2,500 people to their homes will hold a picnic in the picnic with many employees chat freely with everyone to discuss the company's present and future. In order to maintain the entire organization smooth information channels, they also focus on the work of team members a comprehensive collection of ideas and opinions in public, often also lead all to participate, understanding of business progress, share information with employees, is to allow employees to maximize their own work to do a good an important way to communicate and connect with the feelings of employees the core. And Wal-Mart also is borrowing to share information and shared responsibility, adapted to the needs of communication and exchange of staff, achieved its purpose: to make people have a sense of responsibility and sense of participation, the company realized the importance of the work and feel they receive the respect and trust of the company, and actively strive for more good results. 【Comments】 communication management meaning is clear. as motivating factors for each combination of communication must be the same, the whole process of enterprise development must rely on communication. can be said that there is no communication between the leadership of business managers difficult to play an active role, there is no smooth communication, not to mention smart business to the strain. Weald Weald thesis thesis】 【law of the most basic management capabilities: Effective Communication author: British management scientist L. Wei Child Story】 【merchants and fishermen to the sea resort of a businessman standing on the pier of a small fishing village, a fisherman saw the boat carrying the dock. boat, there are some big fish look fresh, businessmen praise fisherman said he was very very fresh fish, and asked him how long it takes the fish catch. fisherman replied: said: businessman asked: wine and singing. I to live a happy and worthwhile. should spend more time fishing each day, with the money for a larger boat. In no time, you have to sell the ship and buy several boats, eventually you can run a business. You have to hire more number of fishermen, of course, do not worry, I happened to know a fisherman who can help you recruit. Instead of the fish sold to middlemen, it is better to sell directly to processing plants, and finally you can open their own canning factory. so that you can control the production and sales. Of course, you also have to leave this small fishing village in the city center to find a suitable place, you know, you need to expand your market share. Perhaps you will move to larger cities, where you can fully grasp the success and growing your business. gas, he a pause, waiting for the fisherman's view of his adoption and gratitude. fisherman thought for a while, said: , and then replied: happy to give you advice, you can put the listing, and then clearing the stock in your hand, you will become very rich. You can earn a few millions, even tens of millions. Do you? that you can move you like a small fishing village stay. you love to do what to do, you can accompany their children to play, noon to accompany his wife to sleep every night to the village and friends to drink a little wine, sang songs, you can have a happy and fulfilling life. a. Stewart Theorem interpersonal communication began to listen, and finally answered. author: British management scientist story】 【L. Wilder asked the way to the ancient era of the Yellow Emperor, Huang Di led the six followers to see the big puppet Bates Hill, in the middle of the lost. they meet a cattle shepherd. Huangdi came up and asked: they are the way forward. Then the emperor asked: ah you know a lot of things! , everything will be all put down it! rule the world is not also true? rule the world can understand the method. 【Comments】 said, half listening to the effort. A question and answer can benefit between the infinite. simple law: the key to communication - the key to listen to Section communication - listening to Stan Law】 【satisfied Steiner Theorem Theorem where less you say, where to hear more. author: Steiner st American psychologist. 【】 story children known U.S. hosts and host Linklater one-day visit, a child, asked him: One day, you fly the aircraft over the Pacific Ocean all the engines flame out, how would you do? parachute jump out. Wright found that the children of compassion far beyond description. Linklater then asked him: fuel, I would like to come back! Comments】 only good to listen to others in order to better tell their own. Do you really understand the words of the men? You are not also habitually interrupted by his own authority the language of men ? We often make the mistake: the men have not had time to finish their own affairs ago, in our experience a large increase comments and conductor. against so far as to think about, if you are not leading, you will do this? play breaking the language of men, on the one hand is easy to make unilateral decisions, on the other hand so that employees lack the feeling of being respected. a long time, men will be no feedback to the higher real interest in the information. feedback system is cut off, leading to become a programs and systems. 【】 to listen to the three levels of sublimation efficiency. the lack of effective listening often leads to missed opportunities, misunderstandings, conflict and poor decisions, or to detect because of the problem is not caused by the crisis. effective listening can be acquired through learning skills. understand their own behavior will help to listen to you to be a highly efficient listener. in accordance with the efficiency of the behavioral characteristics of listening, listening can be divided into three levels. a person from a level of a three-level process of the listener, is its ability to communicate, exchange of increasing the efficiency of process. level one: At this level, the listener did not pay attention to the words of the speaker, but in fact pretending to be considered at the hearing of other unrelated things, or inner thinking rebuttal. he is not interested in listening to, and is said. This level of listening, leading to a breakdown in relations, the emergence of conflict and poor decision making. level two: interpersonal communication is the key word to achieve understanding of the meaning. In the second level, the listener listen to spoken word and the main content, but often miss the speaker through intonation, body posture, gestures, facial expressions and eyes that say. This will lead to misunderstandings, wrong move, and a waste of time neglect of negative emotions. In addition, because the listener is a nod to that is by listening, rather than asked to clarify the problem, so the speaker might mistakenly think the words were understood fully understood. level three: at this level who demonstrated the characteristics of a good listener. This listener in the speaker to find the information interesting part, they believe it is useful to obtain information on the new opportunity. efficient listener aware of their personal preferences and attitudes better able to avoid making arbitrary evaluation of the speaker or the speech by the radical impact. good listener, do not rush to judge, but identify with each other's feelings. they can put themselves in looking at things, asking not excuse a forms. levels in the inner third of the sum has to listen to the message, question or weigh what they hear, or a conscious attention to nonverbal cues. Their overall aim is to listen with understanding and respect. there on three levels efficiency in the formation of an active listening experience plays a major role. listen to the managers is critical. When employees understand their conversation object is a listener, not a wait for managers to make judgments, they do not hide in give advice and share emotions. In this way, managers and employees solve problems creatively, rather than passing the buck and blame. about 80% of people can do level one and level two and listen, on the level of the three listening only 20% of people can do. How do high-level listening? as effective listener, through the employee or his (her) what is being said that interest, continue to create a positive, win-win process. this feeling into ways to encourage employees to listen honesty, mutual respect, understanding and a sense of security, but also encourage employees to build self-confidence, in turn, promote their self-esteem. White Deba Theorem: love to show off the white fox】 【laws of Germany Pakistan Theorem can control self tongue is the best virtue. author: White Deba ancient philosophers of India】 【fable of the fox loves to show off in the forest, home to a vast knowledge profit to have learned, some standing in the community fox. fox familiar with the theory itself often an expert, like forever give speeches. one day it went out from the forest outside to encounter a small cat. trouble about, the little cat admirers that Fox High-Hatta only mouse every day, what makes you qualified to ask me how to live! really Bushitaiju! what skills you learned? said to listen to! martial arts, to me there are bags full of tips for it! you're so pathetic! Let me show you the trick to escape dogs chase it! oncoming hounds only. agility of a small cat jump jump a tree, hiding in the dense leaves. kitten out loud to get overwhelmed by the fox is reason to panic, said: Tips, trick out to get out! to Yizhaobanshi. If, like me, know how to climb trees, you will not fall into such a dismal fate! , managers of various powers in one set, always be careful, big and small are a person having the final say, and the management time and effort; and staff whose sole job is to obey the command, leadership how to say, the staff on how to do, do not result responsible. And now, companies need more teamwork, that the power center, top-down, hierarchical management style has not had to adapt to the needs of the times, and on the lower level roles are changed forever, level relationships increasingly more blurred. in the team, not particularly stressed the power, but stressed that the Motorola-style promoters, supporters and service providers such as role change, also, he (she) had the management of the pressure be reduced accordingly. As a team leader, manage your mouth and hands, less interruption, less meddling in due course you should control their own speech and multiple . Everyone has the potential, if his (her) the opportunity, you will gradually find: he (she) often do even better than you expect. employees becoming more involved in decision-making, the enterprise growing sense of responsibility and sense of belonging. Everyone actively involved in team work, consciously share the pressures and difficulties, greatly improving efficiency and effectiveness. Obviously, the work of employees in the state of active and passive obedience in the mood created in the performance of starker. simple law: ten communication skills to enhance sublimation】 【listen to the 10 techniques to enhance communication skills to listen to also have to let others know you is very important to listen carefully. Here are Ten ways to enhance listening skills: first, to eliminate the interference of external and internal interference of external and internal, is the main factor impeding listen. So first and foremost to improve skills is to listen to as much as possible to eliminate interference. must focus entirely on the other side of the body, in order to grasp each other's body language, understand what the caller said, did not say anything, and then represent each other's feeling and meaning. Second, to encourage each other first to say first of all, listen to others speak has always been a courtesy willing to listen to an objective that we are willing to consider the opinions of others, which makes the speaker feel that we very much respect his opinion, help us to establish rapport, mutual acceptance. Second, to encourage each other to break the ice can reduce the Conversation competitive means. We can cultivate an open atmosphere to listen and help each other to exchange views. The speaker need not worry about the pressure of competition, you can concentrate on the master key and not busy looking for their own contradictions subterfuge. Once again, the other first put forward his views, you have the opportunity to express their views before the master consensus between the two sides. listen to the other party willing to accept your views, let you speak, easier to convince the other party. Third, the use of and observe the body language when we talk with others, even though we're not open, our hearts feel, it has been clearly through body language, the performance out. hearer closed or if the attitude of indifference, it is natural speaker to be particularly concerned about their own movements, less willing to open our hearts. On the other hand. If the attitude of open-abiding people, very interested, it means he is willing to accept each other, want to know each other's ideas, words people will be encouraged. and these body language, including: natural smile, do not cross your arms, hands not on the face, body slightly forward, and often see each other's eyes and nodded. Fourth, non-essential, to avoid fighting off the conversations of others who are good at listening to others do not because they want to highlight some of the branches are window dressing, like to correct some of the other party does not matter if some want to suddenly change the subject, or would like to finish saying the words just did not finish to casual interrupt each other's words. frequently interrupted to speak to others that we are not good at listening to people talk, personality radical, ill-manners, it is difficult to communicate with others. Although interrupted by the words of others is a rude behavior, but if it is ping-pong effect or do not know when to temporarily come to an end in each other's words, the fast of the proposed question is. five key words to listen to the so-called key words, referring to the wording of the specific facts described, these words reveal some of the messages also showed interest in each other and emotions. through keywords, you can see the other side like the topic, as well as the speaker's confidence. Also find the other words in the keyword, you can help us decide how to respond to each other argument. we just brought in their own problems or feelings, by adding key elements of the other have said, the other side you can feel very interested in what he says or very concerned. VI reactive reactive listening means listening the restatement just heard, this is a very important communication skills. Our response to the other side know that we've been listening to him, but also to understand his words. but not as reactive to listen to the parrot Like what you say what the caller said, but should use their own words, briefly describing the focus of the other. For example, The main advantage is to let each other feel important, to grasp each other's priorities, keep the conversation Buzhi Yu interrupted. VII, figure out all kinds of people not directly imply a lot to say their true thoughts and feelings, they tend to use some narrative or doubt, in every possible way suggested to express their views and feelings of the heart. But this implied claim impede communication, as if they are bad listeners, their intent and content words are often misunderstood by people, and finally may will lead to both verbal slip of the tongue or trigger a conflict. so suggestive of a strong, but if encountered, they should encourage people to speak the words of then clearly. VIII, seize the key to identify priorities and focus on Key details of the problems discussed above may be very interesting, but the key words to identify each other and focus on top priorities, so that we more easily learn from each other's point of view the whole issue. As long as we no longer pay attention to all Zhimo micro-section, you will not hear each other because no key words or missed the main content, and wasted valuable time, or make the wrong assumptions. IX, reviewed and summarized when we talk with others, we usually a few seconds, you can look at each other in the heart of it, which sorted out the focus. We have to delete irrelevant details, would like to focus on other priorities and the main idea of each other on and learn all these in mind focus and ideas. secretly reviewed and sorted out the key, you can help us continue to ask the question. If we can point out that if only mentioned the other half in some places or did not elaborate, and the speaker to know that we have been listening to him, and we're also working hard to fully understand his words. If we're not sure who the other key or more emphasis on the idea to ask the way can be used to let him know that we have attention on the conversation. X. accept the speaker's point of view if we can not accept the speaker's point of view, we may miss many opportunities, and can not be a good relationship with each other. Even if the speaker's opinions and feelings, and even the conclusions obtained different from ours, they can insist that their own views, conclusions and feelings. respect for the speaker's point of view, you can understand the other side, we have been listening, and we understand what he said, even though we do not agree with him We still respect his ideas. If we have not been able to accept each other's point of view, we can hardly accept each other and each other, or jointly build a harmonious relationship. In addition, the speaker can also help build self-confidence, made him more can accept different opinions to others. Goodman Goodman Theorem Theorem】 【Law no silence there is no communication. author: Goodman, a psychology professor at the University of California three Oscars】 【fable there was a small country to China , three identical tribute Jin, magnificent, the emperor pleased bad. But this small country is not kind, but the one topic: Which is the most valuable of these three Jin? emperor like a lot of way, please jeweler Check, weight, work, are exactly the same. how to do? Angel still waiting to report it. Great country, not even the things they do not understand? Finally, there is an old minister, said he has a way . Emperor go to the hall the Prophet, holding three veteran goes to the straw, insert the first Jin's ears, ears that straw out the other side. The second straw Jin directly out from the mouth, and section Three Jin, fell into the stomach after the straw into what does not ring. old minister said: The third most valuable Jin! Messenger silent, the answer is correct. 【Comments】 most valuable person, not necessarily the person who can say. God gave us two ears and one mouth, originally less talk we listen. a good listener, who is the most basic quality mature. When you can take the hint when silence would worth a thousand words. simple law: communication skills, communication skills in the third quarter - how to do an implicit Brown, Brown Law】 【Law Law Once you find the key to the lock to open the heart a person can often go with this key repeatedly to open his some of the heart lock. proponent: U.S. expert Steven vocational training. Brown does not wear shoes】 【the story of a devout nun Sister suffering to save the people come alone to India, when she saw the local people because of poverty ragged not even wear shoes, she does not wear shoes to determine their own, because it can be closer to them in order to better help them. and even Princess Diana was heard of her great achievements was when she visited India, Princess because he wore a pair of white high heels and feel very ashamed of the war in the Middle East .... later ...